What is a Rate Check?
A Rate Check is a process of requesting pricing from our Supplier Marketplace. A customers' energy billing data and contract preferences provide the scope of the bid for the suppliers to provide their top price for all requested terms, with the RateLogic algorithm recommending the best pricing solution to the end-user in the form of a digital Rate Check Report on their customer dashboard.
Do I have to pay for updates?
No! We give constant updates to our software, add new templates and you get it all for FREE! Because tiLi is on the cloud, when we make an update or add new features, they automatically show up on your energy platform!
Is my customer data secure?
Yes! We have numerous levels of authentication that only allow certain contracts or employees to view information. We protect all confidential information. The data we do protect through our security are things like utility passwords and energy usage data.
If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 9 hours a day, 5 days a week!
If I cancel my tiLi account, will I lose my customer data?
As with most "software-as-a-service" platforms, when you cancel your account, your data will become inaccessible. Don't worry, we'll keep everything backed up waiting so you can come back again later!
Do I have to install anything?
No! We created tiLi so you wouldn't have to have a whole I.T. department to run your energy platform! Just login, start onboarding customers, and requesting Rate Check Reports!
I'm really busy. Can I automate the platform to run Rate Checks for my customers?
Yes! Our system is designed to continually trigger rate checks automatically on your customers’ behalf, based on a few factors including contract end date and time of year. Of course, you can trigger a Rate Check when required, even if automation is switched on!
My Company has its own brand guidelines and domain requirements. Can these be customized for us?
Yes! The Enterprise package includes bespoke branding. Please mention this during your demo of the platform for more details.
Do you have a pricing model?
Yes! tiLi has a number of different pricing options available to choose from. Pricing will be covered during our demo and so schedule one today to find out more.
My customer is already in a contract. Should I onboard them?
Yes! The beauty of this platform is ability to offer your customers a free white-labelled dashboard and automated emails, to help retain your customers, until they are in a better position to renew their contract.